Jun 2, 2011 11
When Encouragement Fails
I used to work for someone who usually ended the week saying, “Thanks for all you do.”
That used to drive me crazy. What was he thanking me for? Eating my lunch? Getting a project done on time? Checking my personal e-mail while on the job?
I know this wasn’t what he meant, but I interpreted his encouragement catch-all as: “You’re not important enough for me to take the time to find out what you do well.”
Some weeks I wondered if it would have been better if he’d said nothing at all.
Sometimes the wrong kind of encouragement leaves us worse off than we were before.
In order for encouragement to actually work, it needs to be specific.
Be Specific or Else…
I think about this a lot since I volunteer and have managed volunteers for years. A big part of appreciating volunteers and ensuring they continue to help out is to give them specific encouragement. Specific encouragement is the fuel that keeps us going.
Encouragement that affirms something a particular will empower others to keep going. It’s so critical for volunteers and for ministers that I don’t think anyone can continue to serve effectively for a long period of time without it.
I would go so far as saying that encouragement is one of the ways God’s Spirit guides us in our service—it’s an outside validation that we have heard from God correctly.
Without mentioning something specific, our words fall flat and may even communicate that we don’t care.
Critique without Encouragement
I actually have a rule I try to follow, especially in church. I don’t let myself critique anyone unless I have encouraged that person first.
This is a worthwhile goal because many volunteers and ministers don’t hear feedback from people until something bad happens. Back in my worship leading days I’d guess that at least 80% of the feedback was negative—usually critiques of my song choices.
Critique without encouragement tells others that they are probably doing something terribly wrong. Even if someone is serving in the wrong position, look for what that person does well, affirm that, and perhaps suggest that he/she may be more effective somewhere else.
Critique alone could just leave a person feeling lost.
A Practical Step Toward Encouragement
If I could make one last suggestion for a practical way forward, I’ll be teaching a course on equipping volunteers for ministry at Biblical Theological Seminary outside of Philadelphia on August 12-13.
We’ll cover a broad range of topics related to supporting volunteers for ministry, and one of the major topics will be appreciation. You better believe we’ll talk a lot more about what effective encouragement looks like.
For more information, contact the academic office at 800.235.4021 or e-mail academic@biblical.edu.










